Credit Guide
This Credit Guide explains who we are, the services we provide, how we are paid, and your rights as a client — including our internal and external complaints process.
About Us
Valyrian Finance Pty Ltd provides credit assistance services. [ACL number to be confirmed]
Our Services
We provide assistance to help you understand your borrowing capacity, compare loan products, apply for finance, and liaise with lenders throughout the process.
Lenders We Work With
We work with a panel of lenders and may not offer products from all lenders in the market.
Commissions
We may receive commissions from lenders, including upfront commissions and ongoing (trail) commissions. These are paid by the lender and are generally not charged directly to you.
Fees
We will disclose any fees payable by you before proceeding with services.
Your Responsibilities
You must provide accurate and complete information so we can assess your application properly.
Complaints Process
If you are not satisfied with our services, you can lodge a complaint with us directly: Email: hello@valyrianfinance.com.au, Phone: 0403 401 691. We will acknowledge your complaint within 1-2 business days and aim to resolve within 30 days.
External Dispute Resolution
If your complaint is not resolved to your satisfaction, you can contact the Australian Financial Complaints Authority (AFCA) at www.afca.org.au.
Privacy
Your personal information is handled in accordance with our Privacy Policy.
Contact Us
Valyrian Finance Pty Ltd. Email: hello@valyrianfinance.com.au. Phone: 0403 401 691. Address: 1/14 Centre Pl, Wetherill Park NSW 2164, Australia.
